Practice Charter

What You Can Expect From Us:

  •   We will endeavour to treat you with courtesy, respect and sensitivity at all times. Patients will be treated as individuals and partners in their health care, irrespective of their ethnic origin, religious and cultural beliefs, gender, social class, disability or age.

•   Provide prompt high quality care to the meet the needs of the individual patient

•   Confidentiality on all matters

•   Information and answers to questions about your own health and in particular: your illness and its treatment; possible alternative forms of treatment; possible side effects of any medication prescribed; prevention and avoidance of illness; any proposed investigations or referrals.

•   The right to see your medical records, subject to limitations of the law (Data Protection Act 1990)

What We Expect From You

•   The care of your health is a partnership between yourself and the Practice Team. The success of that partnership depends on a number of factors. In particular, we ask you to:

•   Be courteous to all staff. Violent, aggressive or abusive behaviour will not be tolerated and will lead to your removal from our patient list.

•   Plan your repeat prescription requests well ahead, especially around Public Holiday times. Attend appointments on time and, if you need to cancel, do so at least 24 hours in advance – we endeavour to see patients promptly but please remember that surgeries may from time to time run late due to the needs of patients, particularly if a patient is acutely unwell and requires protracted attention. We are grateful for the understanding and patience shown during such times.

•   Please only request a home visit if you are housebound or bedridden.

•   Please keep your telephone call brief and avoid calling during peak morning time for non-urgent matters.

•   Make responsible use of all appointments, particularly emergency appointments.

•   Test results take time to reach us. It is your responsibility to contact the practice to check the results.  Enquiries about tests ordered by the hospital should be directed to that hospital, not to the practice.

•   Use out of hours services in an appropriate way for medical emergencies only.