Patient Charter

The NHS GP patient charter was published in August 2025, and the details can be found here:

YOU AND YOUR GP

YOU AND YOUR GP has been developed to help patients understand what to expect from their general practice and how they can get the best from their GP team. The GP Patient Charter also enables patients to provide feedback or raise concerns with their GP Practice, Healthwatch or the integrated care board (ICB) on areas/ topics such as:

  • Access
  • Quality
  • Safety
  • Digital
  • Staff
  • Clinical

You can share feedback or raise a concern regarding your GP practice by contacting:

You can also contact us by post or phone:

  • Address and phone details below
    • Enquiries
      Laycock PDC
      Laycock Street
      LondonĀ  N1 1TH
      020 3198 9743