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Winchmore Hill Practice 
Dr Noor, Dr Sankaran, Dr Takla, Dr Shah

 

Welcome to    

 

Winchmore Hill Practice

808 Green Lanes, Winchmore Hill, London, N21 2SA

 

 

Tel: 020 8350 5000

 Part of West Enfield Collaborative Primary Care Network

 

 


 

 

 

 

 

  

 

CORONAVIRUS OUTBREAK

THE PRACTICE WILL BE MOVING TO CONDUCTING ALL APPOINTMENTS VIA TELEPHONE AND ONLY BRINGING PATIENTS IN IF NECESSARY.

ONLINE BOOKING OF APPOINTMENTS WILL BE FOR TELEPHONE REVIEW ONLY 

 

 

Stay at home if you have coronavirus symptoms

Stay at home if you have either:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly
  • a new onset of loss of taste or smell

OR

 

A household member has the above symptoms

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

Testing for coronavirus is not needed if you're staying at home.

 

How long to stay at home

  • if you have symptoms, stay at home for 7 days
  • if you live with other people, they should stay at home for 14 days from the day the first person got symptoms

If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.

If you have to stay at home together, try to keep away from each other as much as possible.

Read our advice about staying at home.

 

The guidance is changing on a daily basis.  Please latest guidance, check 

 

https://www.nhs.uk/conditions/coronavirus-covid-19/

 

Read the NHS advice about staying at home.

Urgent advice: Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Use the 111 coronavirus service

Only call 111 if you cannot get help online.


Further Information is available at gov.uk/coronavirus

 

CHANGES TO HOW WE WILL BE PROVIDING SERVICES

 

APPOINTMENTS:

Do not call the GP surgery unless you need to. The surgery phone lines are facing high demand.

 

As first port, please register and use eConsult or use NHS 111 online tools to see if you can self manage first. eConsult is an online automated consultation tool to provide tailored health advice and can allow you to book a telephone appointment with a doctor if it determines this is still necessary.

 

DO NOT attend the surgery for any reason unless you have been advised to.  

If you are asked to come in, you may be asked to wear a face mask. 

Please take care to dispose these carefully into the provided clinical waste bins in the reception area.  

 

To request telephone consultations/request prescriptions/ check your results, please do so via NHSapp

The identification process can occur completely online and you do not need to come into the surgery to do this.

 

For patients that are unable to use these online tools, and all self care measures have been exhausted or your symptoms are worsening or you have a significant health concern, please call the surgery. All appointments have been switched to telephone/video consultations and only patients that really need to be seen face to face after being assessed on the phone by a clinician will be.

 

The practice will continue to have processes to ensure childhood immunisation and other essential care continues.

If you are seen at the surgery your clinician may need to wear gloves, gown and mask so do not be alarmed.


PRESCRIPTIONS:

We will no longer be issuing printed prescriptions, and all prescriptions will be sent electronically to your pharmacy to limit/stop footfall to the surgery. If you have not been setup electronically with your pharmacist, you will be asked on the telephone for your nominated pharmacy so that your prescription can be sent electronically there.

 

You can also put your requests in via NHS app or website form

 

FITNESS TO WORK NOTE REQUESTS:

You can self-certify if unwell for than a week and do not need a doctors note.

With Coronavirus self isolation guidance, if you are required to provide a note to stay at home, NHS111 Online should be able to provide one for you at https://111.nhs.uk/isolation-note

 

The current Government Guidance for employers and businesses on coronavirus (COVID-19) states;

 

“By law, medical evidence is not required for the first 7 days of sickness. After 7 days, employers may use their discretion around the need for medical evidence if an employee is staying at home.

We strongly suggest that employers use their discretion around the need for medical evidence for a period of absence where an employee is advised to stay at home either as they are unwell themselves, or live with someone who is, in accordance with the public health advices issued by the government.”


For Patients advised to Social Distance themselves in higher risk groups (those who broadly speaking comprise those elligible for annual flu vaccine), we recommend you seek the discretion of your employers and if they insist on documentation, we can provide you a summary of your medical conditions.  To ensure we have capability to manage the NHS workload in primary care, we will not be able to routinely offer fitness to work  notes/letters.

 

Those in highly vulnerable group (those the government has written letters to):

Your letters should be adequate evidence for employers. To ensure we have capability to manage the NHS workload in primary care, we will not be routinely offering fitness to work notes/letters.

 

If you need a fit note for other reasons, submit the request on the prescription request form in the additional section (please fill in "nil" for name of medication).

 

 

Important links:

https://www.nhs.uk/conditions/coronavirus-covid-19/

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance

 

Join us on Facebook for advice and regular updates  from the Practice

 

Updated: 23.03.2020 1700h

 

 

 



 

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NHS App

The new, simple and secure way to access a range of NHS services on your smartphone or tablet.

What the NHS App does

Use the NHS App to:
-check your symptoms-
-find out what to do when you need help urgently-
-book and manage appointments at your GP surgery-
-order repeat prescriptions-
-securely view your GP medical record-
-register to be an organ donor-
-choose how the NHS uses your data-


 We are connected to NHS APP. You can now book your appointments and order prescriptions via your tablet and mobile phone. You can also now book for your nursing appointments and they are marked as for cervical smear / diabetic review and ear syringing. So, please search for the type of appointment you require and book the appropriate appointment.

 


 

 

 

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Extra GP appointments in the evenings and at weekends are available to Enfield patients

Urgent and routine appointments with a local GP or nurse, either same day or in advance are available at any one of four GP extended access hubs, making it much easier to get the care you need when you want it at a location that is convenient for you.

Who can access the service?
Patients registered with an Enfield GP practice (or those resident in Enfield but who have yet to register with an Enfield GP practice) can book an appointment at the service. 

What are the opening times?
Hub opening hours are 6.30pm - 8pm weekdays and 8am - 8pm weekends and public holidays. 

How do I book an appointment?
You can book an appointment with a local GP or nurse at any one of the hubs by either:

  • contacting your own GP practice, or
  • calling NHS 111

You will be given a choice of location when you book.

Walk in services are available at Evergreen Primary Care Centre, Eagle House Surgery, Woodberry( not Sunday) and Carlton House Surgery from 8am-8pm on weekends and public holidays.

What can I expect at a hub consultation with a GP or nurse?

One of the added benefits of the primary care access service is that the GP or nurse will have access to view a summary of your medical record during your visit to the primary care access hub. Having access to view your medical record means that the clinician will have a greater understanding of your medical history and health needs and can then choose the treatment that is right for you. The clinician will ask you for your consent before accessing your medical record.

Using this service will not affect your registration at your usual GP practice.

Who will have access to my medical record?
Authorised clinicians only, such as a GP, practice nurse or healthcare assistant, will have access to view your medical record. Clinicians can only review your medical record if you have given your expressed consent. The clinician will not be able to amend your medical records but will send a summary of the consultation and treatment provided to your registered GP.

Your medical information will be treated with the strictest of confidence.  All Enfield GP practices have agreed to sign up to a data sharing agreement which sets out what information will be shared, how and when.

What if I don’t want my medical records to be shared?
If you don’t want your medical records to be viewed by any other healthcare professional other than your GP or other GPs at your GP practice, then you have the right to opt out of having your medical record shared with other healthcare providers. Ask for further details at your GP practice.

Your views and feedback about the GP extended access service
At the end of the consultation with the GP or nurse, you will be asked to complete a patient experience survey. Your views and feedback are important and will help us to make improvements and shape the GP extended access service in future.

 

 

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GDPR Regulations

came into force on 25th May 2018.  

Please read further information on how we use your medical records and information via the link: Practice GDPR Information for Patients

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Your contact details: 

Please keep your contact details up to date on your records. 

Each time you speak to us please confirm/update your Mobile and Home Telephone No. and Home Address with the receptionist.      Or complete the online form via the link below.   

 

 

 

Over the Counter Medication:

Enfield Clinical Commissioning Group (CCG) have issued a directive to GPs not to prescribe medication which is available 'over the counter' (OTC) for some health problems.  Therefore you may find some medication you are currently receiving will be stopped and you will be advised of this at the time. 

 

 

                                   


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